At Balance UK, our mission is to make Pilates accessible to everyone. We create a safe and welcoming environment. We ask you to respect each other and the Instructors.
Please always wear Grip Socks when attending Reformer Pilates classes, leave your outer garments and shoes on the racks provided outside the studio and any phones or keys in the black boxes under the Reformer Beds.
You can transfer any class up to 72 hours prior to the class starting. No refunds will be given, only a transfer of the class to the SAME month the original class was booked for.
For example if you book a class on the 7th May, you can then select any date in May to transfer your class to, until the end of the month of May. If you do not transfer the class in that month then you would lose the class pass.
We understand things happen and we are more than fair but we are running a business and need to have a clear policy in place.
For any late cancellations, if you have an emergency or are sick then if we have 24hours notice before the class starts you can transfer, but only in the event of a emergency or illness.
If it is less than 24hours then you will lose the class pass as we will more than likely not be able to fill the slot on such short notice.
Please DO NOT turn up to class unwell as at Balance UK we respect each individual, we have a community of people and some have underlying health issues and so please bare this in mind before attending unwell.